Refund Policy

1. Your rights under Australian Consumer Law

Your purchase of Slim Coffee Booster is protected by the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Under the ACL, you are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under the ACL.

2. Our 14-day change-of-mind return period

In addition to your ACL rights, we offer a 14-day change-of-mind return period. If you are not satisfied with your purchase for any reason, you may request a return within 14 days of receiving your order, subject to the conditions below.

Conditions for change-of-mind returns

• The return request must be initiated within 14 calendar days of the date of delivery.
• The product must be in its original, unopened, and undamaged packaging with the seal intact. Opened boxes cannot be accepted for change-of-mind returns due to the nature of food supplement products.
• Proof of purchase (order reference number or confirmation) must be provided.
• Return postage costs are the responsibility of the customer for change-of-mind returns.

3. How to initiate a return

To start a return, contact our customer service team before sending any product:

1. Email returns@jointswildflora.world with your order reference number, the reason for return, and a photograph of the product (showing the seal is intact).
2. Our team will respond within two business days with a Return Authorisation and return address.
3. Pack the product securely and post it to the address provided. We recommend using a tracked postage service.
4. Once we receive and inspect the returned product, we will process your refund within 5-7 business days.

Do not return any product without first obtaining a Return Authorisation. Unauthorised returns may not be processed.

4. Faulty or incorrect products

If you receive a product that is faulty, damaged in transit, or not what you ordered, please contact us within 7 days of delivery at returns@jointswildflora.world with your order reference and photographs of the issue. We will arrange a replacement or full refund at no cost to you, including return postage, in accordance with your ACL rights.

5. Refund method and timing

Approved refunds will be returned to your original payment method. Depending on your bank or payment provider, it may take 3-10 business days for the refund to appear in your account after we have processed it.

6. Products not eligible for return

• Opened or partially used products (for change-of-mind returns) - except where required under the ACL for faulty goods.
• Products returned after the 14-day change-of-mind period, unless there is a fault covered by ACL consumer guarantees.
• Products that have been damaged by the customer after receipt.

7. Contact

For any questions about returns or refunds:
Wexford Wellness Pty Ltd
12 Botanical Lane, Sydney NSW 2000, Australia
Email: returns@jointswildflora.world
Phone: +61 2 8916 4320
Monday - Friday, 9:00 am - 5:00 pm AEST