Privacy Policy

1. Who we are

Wexford Wellness Pty Ltd (ABN 61 824 037 519) ("we", "us", "our") operates the website at jointswildflora.world and sells Slim Coffee Booster food supplements to customers across Australia. Our registered address is 12 Botanical Lane, Sydney NSW 2000, Australia. Our privacy contact is privacy@jointswildflora.world.

2. Applicable law

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where we collect personal information from individuals in the European Economic Area or United Kingdom, we also comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK GDPR respectively.

3. What personal information we collect

We may collect and hold the following categories of personal information:

• Identity data - first name, last name.
• Contact data - phone number, email address, delivery address.
• Transaction data - details of orders placed and payments made.
• Technical data - IP address, browser type and version, time zone, browser plug-in types, operating system, device identifiers, and other technology on the devices you use to access our website.
• Usage data - information about how you use our website and products.
• Marketing and communications data - your preferences in receiving marketing from us and your communication preferences.

We do not intentionally collect sensitive information (as defined in the Privacy Act 1988) such as health information. Our products are food supplements; we do not ask for or require health information to process an order.

4. How we collect personal information

We collect personal information:

• Directly from you when you place an order, submit a contact form, or communicate with us by email or phone.
• Automatically via cookies and similar tracking technologies when you visit our website (see Section 9 and our Cookie Policy).
• From third parties such as analytics providers and advertising networks, where you have consented to such sharing.

5. Why we collect and use personal information

We use your personal information for the following purposes and on the following legal bases:

• To process and fulfil your order - necessary for the performance of a contract with you.
• To respond to enquiries - necessary for our legitimate interests in providing customer support.
• To improve our website and products - necessary for our legitimate interests in operating and improving our business.
• To send marketing communications - only where you have given explicit consent; you may withdraw consent at any time.
• To comply with legal obligations - including tax, consumer protection, and data protection laws.
• To measure advertising performance - only where you have consented via the cookie banner (Google Consent Mode v2).

6. Disclosure of personal information

We may share your personal information with:

• Service providers - third-party companies that assist us in operating our website, processing payments, and fulfilling deliveries, bound by confidentiality obligations.
• Analytics and advertising partners - such as Google LLC, only where you have consented. Data transfers to the United States are protected by Google's Standard Contractual Clauses.
• Legal and regulatory authorities - where required by law or to protect our legal rights.

We do not sell your personal information to third parties.

7. International data transfers

Some of our service providers are located outside Australia. Where personal information is transferred overseas, we take steps to ensure it receives a standard of protection consistent with the Australian Privacy Principles, including through contractual arrangements.

8. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting obligations. Order data is generally retained for seven years to meet tax obligations. We securely delete or de-identify data when it is no longer needed.

9. Cookies and tracking technologies

Our website uses cookies and similar technologies. We operate Google Consent Mode v2, which means analytics and advertising cookies are only placed after you have given explicit consent via our cookie banner. Please see our Cookie Policy for full details, including how to manage your preferences.

10. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date personal information.
• Make a complaint about our handling of your personal information.

Where the GDPR applies, you also have the right to erasure, restriction of processing, data portability, and to object to processing based on legitimate interests. To exercise any of these rights, contact us at privacy@jointswildflora.world.

We will respond to access and correction requests within 30 days. We will not charge a fee for making a request.

11. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

EEA/UK residents may also complain to their local supervisory authority.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS (SSL/TLS encryption). However, no internet transmission is completely secure, and we cannot guarantee absolute security.

13. Children

Our website and products are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last update. We encourage you to review it periodically.

15. Contact us

For any privacy-related questions or to exercise your rights, contact:
Wexford Wellness Pty Ltd
12 Botanical Lane, Sydney NSW 2000, Australia
Email: privacy@jointswildflora.world
Phone: +61 2 8916 4320